After-sales problem handling

After-sales problem handling

As a globally recognized supplier of quality auto parts, YBAOH is committed to providing customers with the highest-standard car parts, particularly Kia motors parts and Kia OEM parts. We understand that true excellence goes beyond flawless products at delivery — it lies in a comprehensive after-sales service system. YBAOH puts customer satisfaction first and takes full responsibility for every partner who chooses YBAOH, helping you stay ahead in the competitive auto parts market.

Whether you’re purchasing Engine parts, ignition coils, A/C compressors, or any other critical components, YBAOH strictly controls every step from raw materials to finished products, ensuring every Kia OEM part meets or exceeds original factory standards. Below is the detailed YBAOH after-sales problem handling policy, designed to give you complete peace of mind:

A small number of goods have quality problems

If a small number of car parts are found to have quality issues after receipt, YBAOH will resolve the problem quickly and efficiently:

• Free replacement with brand-new items: YBAOHcovers all shipping costs and sends genuine replacement parts at no charge.
• Common affected products include ignition coils such as 27501-23B70, 27501-26D00, 27301-04110, as well as A/C components 97626-A7000, 97701-C2000, and other Engine partsor Kia motors parts.
• Within 24 hoursof receiving photos or a description of the issue, YBAOH provides a preliminary solution; new parts are shipped within 48 hours, ensuring your business is never interrupted by isolated quality concerns.
• YBAOHguarantees that all replacement parts are authentic factory-level Kia OEM parts with 100% original quality, perfectly matching your existing inventory.

A large number of goods have quality problems

While YBAOH maintains extremely high outgoing quality standards (batch sampling rate over 15%), if a batch issue occurs for any reason, we never evade responsibility:

1. Transport Damage

• YBAOH partners exclusively with top-tier global logistics providers and tracks every shipment in real time.
• In case of damaged packaging or transport-related part defects, we immediately initiate compensation: free repackaging and reshipment, with all costs covered by YBAOH.
• For high-value Engine partsor large-volume Kia motors parts orders, YBAOH provides additional insurance for complete protection.

1. Inherent Product Quality Problems

“Take full responsibility” is a core value embedded in YBAOH company culture.

Whether the issue involves ignition coils (27501-23B70, 27501-26D00), A/C pressure switches (97626-A7000), condenser fans (97701-C2000), or any other quality auto parts, YBAOHwill:（1）Assemble a professional technical team for overnight root-cause analysis (preliminary report within 24 hours);

（2）Offer free return/replacement or equivalent compensation;

（3）If your sales are affected, provide additional market-loss subsidies to help you recover quickly.

When necessary, YBAOHengineers can offer remote or on-site support to resolve the issue completely.